FAQs

When will my item ship?

- Processing time is up to 1- 2 weeks (excluding weekends and any holidays) to make your custom loveli. Once your order is processed and designed your loveli item will ship.

 

Can I change my order?

-Designs are put through between 1-3 days (including weekends). If the design has already been put through unfortunately it can not be changed.

 

Do you Ship WorldWide?

-Currently shipping to The United States, Canada and Europe. Please allow 3-5weeks for delivery to you if you are outside of the United States.

 

Are there any other fees with International Shipping?

-Depending on your Country you may be required to pay Duties and/or taxes on your product.

 

Will I get a tracking number?

-Yes. Once your item has shipped you will receive an email with the tracking number. The email will say your item has shipped and you will be able to click the link that says "view your order" it will take loveli jewels and you will see your tracking number.

 

When will I receive my item?

-Once your order has been processed your item will arrive to you within 2-3 weeks for domestic orders and 3-5 weeks for international orders.

 

 How do I care for my loveli?

-Please keep your loveli product away from spraying any perfume directly on the necklace, showering, swimming pools and any alcohol.  

Is it real Gold?

-Yes! Gold that is solid and/or gold plated are both "real". One is simply solid and the other is sterling silver coated with 24k Gold. This is the same coating method used for high end watches. 14k solid gold is available upon request by emailing info@lovelijewels.com.  

Is the chain the comes with the necklace also real gold?

-Yes! Which ever karat you select chain will be made the same way. EXAMPLE: Order a 14k solid gold necklace, the chain will also be 14k solid gold.

 

Can I return my product?

-Unfortunately, due to the fact that this is custom and a jewelry product loveli jewels does not except any returns.